Tax Free for Tourists

TAX FREE FOR TOURISTS / TRAVELLERS

Polska wersja  |  Русская версия  |  Deutsche Version

Who can get a VAT refund?

  1. A traveller with permanent residence outside the territory of the European Union has the right to receive a VAT refund on the purchased goods.
  2. The minimum amount of purchase value including VAT that entitles you to receive a tax refund is PLN 200,00.
  3. The seller must register the TAX FREE document.
  4. In order to receive a VAT refund, the goods must be exported outside the European Union intact, in personal luggage, and the fact must be confirmed by an officer of the Customs and Fiscal Service.
  5. The export of the purchased goods outside the territory of the European Union must take place no later than on the last day of the third month following the month in which the goods were purchased.
  6. An officer of the Customs and Fiscal Service will confirm the export of goods in the TAX FREE system after verifying the compliance of the traveller's data contained in the TAX FREE electronic document with the data contained in the passport or other document confirming identity.
  7. The traveller shall present a printout of the seller's electronic TAX FREE document, confirmed by an official of the Customs and Fiscal Service – if the traveller leaves the European Union from the territory of a Member State other than Poland.

Doing shopping in a stationary store

  1. When you shop in a stationary store, notify the seller that you want to use the TAX FREE.
  2. Present the seller with a passport or other photo ID confirming permanent residence outside the territory of the European Union.
  3. Provide the seller with all the necessary data to issue and register the TAX FREE document. The seller will confirm the compliance of the data with your passport or other document confirming your identity.
  4. Declare the form of tax refund: non-cash or cash.
    Remember that you cannot change the form of tax refund once you have selected it.
  5. If you want to receive the tax refund by bank transfer, provide the seller with full details of your bank: name, address, IBAN number of the bank account together with the SWIFT number.
  6. Choose the form of the TAX FREE document (electronic version sent to your e-mail, e.g. in pdf or a printout copy).

IMPORTANT

Remember that if you choose a non-cash return (by bank transfer), it will be made to the account indicated by you in PLN – make sure that your bank accepts such a transfer.

Placing an order via online store and collecting it at our stationary store

  1. When ordering online at www.cyfrowe.pl, write a request for a TAX FREE document in the ‘Comments’ field.
  2. When you collect the goods, show the seller your passport or other photo ID confirming your permanent residence outside the territory of the European Union.
  3. Provide the seller with all the necessary data to issue and register the TAX FREE document. The seller will confirm the compliance of the data with your passport or other document confirming your identity.
  4. Declare the form of tax refund: non-cash or cash.
    Remember that you cannot change the form of tax refund once you have selected it.
  5. If you want to receive the tax refund by bank transfer, provide the seller with full details of your bank: name, address, IBAN number of the bank account together with the SWIFT number.
  6. Choose the form of the TAX FREE document (electronic version sent to your e-mail, e.g. in pdf or a printout copy).

At the border

  1. When you leave the territory of the European Union, show the officer of the Customs and Fiscal Service your TAX FREE documents (printed or on a mobile device).
  2. After positive verification by the officer and clearance, the TAX FREE system will generate an electronic confirmation of export for the presented TAX FREE document. At your request, you will receive the POLSKA-CŁO stamp on the printed TAX FREE document.

IMPORTANT

If you leave the territory of the European Union from the territory of a Member State other than Poland, you must have TAX FREE paper documents. They will confirm that the goods have been exported in accordance with the regulations in force in the given country.

VAT Refund

  1. If you want to collect your tax refund in cash, please go to one of our stores in Poland.
  2. Show the seller your passport or other photo ID that proves your identity.  The seller will confirm the compliance of the data with the TAX FREE document issued for you.
    Remember – if you have chosen a tax refund in cash, you must collect it in person.
  3. The seller will verify the status of the electronic TAX FREE document in the system. If the system confirms that you have exported the goods outside the European Union, you will receive the tax refund.

    IMPORTANT

    If you left the European Union from the territory of a Member State other than Poland, you must provide a paper TAX FREE printout confirmed by an officer of the Customs and Fiscal Service.

  4. If you declared the tax refund to your bank account and you left the European Union from a Member State other than Poland, you can also send the TAX FREE document to the following address:  Cyfrowe.pl Sp. z o.o.  80-121 Gdańsk, ul. Łostowicka 25A, Polska.
  5. The refund to the bank account will be made within 10 working days of the date of receipt by Cyfrowe.pl Sp. z o.o. the TAX FREE document in paper version (if applicable), or the receipt of the confirmation of crossing the border from the TAX FREE electronic system. 
  6. The VAT refund is made in Polish zlotys. In the case of a return to a bank account, Cyfrowe.pl Sp. z o.o. does not take any responsibility for any additional fees for receiving a foreign transfer charged by the bank of the transfer recipient / customer.
  7.  You can apply for a tax refund within 10 months of the date of purchasing the goods.
  8. The basic VAT rate in Poland is 23%. The seller charges a 3% commission on the value of the VAT refunded.
  9. Sales in the TAX FREE procedure are registered on the Customs and Fiscal Electronic Services Platform puesc.gov.pl

Legal basis: Art. 126-130 of the Act of 11 March 2004 on Tax on Goods and Services (Journal of Laws 2021.685, i.e. of 14.04.2021, as amended)